Simplified Solutions To Repair QuickBooks Has Stopped Working Error

QuickBooks has stopped working error might appear while using an obsolete version of the accounting software. It may also evoke due to some damage in the Windows operating system. Whenever the error occurs, users won’t be able to continue with their ongoing business tasks and puts the entire work at a halt. So, to fix this issue it is essential to overcome this issue using the corrective measures explained in this post.

Some of the most common ones that users often experience are “QuickBooks has stopped working”, “QuickBooks Won’t Open”, or “QuickBooks not responding.” Once the issue occurs QuickBooks software shuts down unexpectedly and prevents you from completing your day-to-day tasks. 

It usually comes up with a Windows-generated error message stating, “A problem caused the program to stop working correctly, or Windows is checking for a solution to the problem.” When the users retry to open QuickBooks software after the application quits itself, the same error message reappears. At times, QuickBooks doesn’t throw any error message and inadvertently starts freezing on Windows. If you are also facing the same error where your QuickBooks is not responding or has stopped working, keep reading this blog till the end to get rid of the issue.

What brings forth QuickBooks Has Stopped Working Error?

There are a variety of reasons that may lead to QuickBooks won’t open error, a few of them are highlighted below: 

1. If the QuickBooks Company file name is too large in size, causing a similar issue.

2. Windows Operating System files are damaged. 

3. The QuickBooks is not correctly installed or downloaded. 

4. If there are corrupted sectors on your hard disk, you may trigger QuickBooks won’t open issue. 

5. When the QBWUSER.INI file present on the device or the network is either disintegrated or corrupted, leading you to the QuickBooks not responding error. 

6. The program file itself is missing or damaged.

7. Another reason is if the QuickBooks Desktop stops proper functioning or the QuickBooks desktop freezes.

How to Identify QuickBooks Has Stopped Working Error?

It is crucial to know the signs and symptoms of QuickBooks has stopped working, not responding, or won’t open error as this will help the users to fix the issue at the earliest. So, if you come across any of the below-listed indicators then quickly jump to the troubleshooting section. 

• Your QuickBooks software freezes at regular intervals and doesn’t respond to your input commands. 

• QuickBooks Desktop will not open. 

• Your system will shut down automatically. 

• QuickBooks Desktop crashes and stops working. 

• The operating system shuts down without stating any reason or warning. 

• QuickBooks stops even before loading the dashboard and throws one of the related error messages repeatedly.

• Other Windows applications also start responding slowly and experience freezing issues.

Points to be considered before rooting out QuickBooks Has Stopped Working Error

Below are some prerequisites described that must be kept in mind when you start rectifying such an issue. Let’s have a look:

• Make sure that you’ve installed the latest available updates of the QuickBooks Desktop application. 

• The company file name has less than 35 characters including spaces. 

• Check if the antivirus protection must be turned off before running QuickBooks software. 

• Ensure you’re logging in with administrative privileges. 

• Try to reinstall QuickBooks using the Clean Install Tool if the problem persists and you’re still unable to launch QuickBooks. 

Possible Solutions to Eliminate QuickBooks Has Stopped Working Error!

Once you get well familiar with the causes, now it’s time to deal with QuickBooks not responding error without any additional effort. Below is a list of several fixation methods that will surely help you to tackle the issue in one go. Here’s how:

Solution 1: Open QuickBooks Tool Hub and Run Quick Fix my Program

Step 1: Download and Installation of QuickBooks Tool Hub 

1. To start off, close QuickBooks. 

2. Now, you must download the most recent QuickBooks Tool Hub version and save the file somewhere you can easily locate it. 

Note: If you’ve already installed Tool Hub earlier, you can easily find out which version you’re using. For this, click on the Home tab and the version will start displaying at the bottom right corner of your screen. Also, you can tap on About to view the version.

3. Open the downloaded file with the extension QuickBooksToolHub.exe.

4. After this, go through the on-screen instructions to install and agree to the terms and conditions. 

5. Once the installation completes, click twice on the Windows Desktop icon to open the tool hub. 

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Step 2: From the Tool Hub run Quick Fix My program 

1. Under the QuickBooks Tool Hub program, choose Program Problem. 

2. Next, choose the Quick Fix My Program option. 

3. Afterward, open QuickBooks Desktop as well as your company file. 

4. At last, check if the QuickBooks Has Stopped Working Error has rooted out or not. 

Solution 2: Rename the QBWUSER.ini file 

1. The very first step is to locate and open the folder where the QBWUSER.ini is saved. 

2. Now, navigate to the path: Location: \Users\[Your user name]\AppData\Local\Intuit\QuickBooks [year]

3. Hit right-click on the QBWUSER.ini file and then choose Rename.

4. Thereafter, you have to add .OLD at the end of the file name (for example QBWUSER.ini.old).

5. Also, give a name to the EntitlementDataStore.ecml file.

6. To finish, restart your system and try opening QuickBooks Desktop once again. 

Solution 3: Disable the Anti-virus Software Temporarily 

1. In the inception, restart your system. 

2. If the error still continues to bother you, turn off the anti-virus program along with the Windows Defender.

3. Reboot your device again to check if the issue has been resolved or not.

Solution 4: Use the QuickBooks System Repair tool

1. Initially, you have to download the QuickBooks System Repair Tool on your device.

2. Later on, save the downloaded file to a new location from where you can browse it easily like the downloads folder or on the desktop. 

3. The further step is to close all the existing programs running in the background. 

4. Afterward, run the program and install the QuickBooks file doctor tool.

5. When the installation is completed successfully, browse the company file and tap on Continue to start the process.

6. This process may consume at least 20 minutes.

7. To conclude, restart your system and you’re good to go.

 Solution 5: Generate a new Windows Admin User 

1. To begin with, hit the Start tab and then open the Control Panel.

2. Now, click on the Add or Remove user accounts link. 

3. You’ll then see the Manage Accounts dialog box. Herein, choose to Create a new account option. 

4. Afterward, enter the Account name and then select the Create admin account icon.

5. Press the Create Account button. 

6. In the end, you must open the company file using the New admin account you just created and verify whether the QuickBooks Not Working or Not Responding Error still stands its ground or not.

Solution 6: Make use of QuickBooks Install Diagnostic Tool 

1. At first, open the QuickBooks Tool Hub.

2. Now, choose Program Problems under the tool hub.

3. You must select the QuickBooks Program Diagnostic Tool option and let the tool run.

4. Once done, wait for at least 20 minutes as this process might be a bit time-consuming. 

5. After completing the scanning process, the tool will detect and fix the issue on its own. 

6. When all set, restart your system and open QuickBooks.

Solution 7: Access the company file from a different folder location 

1. Start by holding and pressing the Windows + E keys together on your keyboard to open a new computer window.

2. Now, locate the data file along with the .qbw extension.

3. While looking for a file available on a network server you need to browse to the network drive on which the data file is located.

4. Hit right-click on it and tap on Copy once you’re able to find out your company file. 

5. Afterward, head to C: drive and Create a new folder there.

6. You have to give a name to this newly created folder as ‘QBTEST’.

7. The next step is to open the new QBTEST Folder and then paste the data file into it.

8. Once done, hold the CTRL key simultaneously to open QuickBooks

9. Select Open or Restore an Existing Company through the C:\QBTEST folder that you have created.

10. Finally, hover over the QBTEST folder to access the copied company file, 

Solution 8: Run the QuickBooks Refresher tool

1. In the beginning, close the QuickBooks software.

2. Now, you have to download the QuickBooks refresher tool and save the file on your system.

3. Hit the Run tab once the download process completes, and start using the QB Refresher tool.

4. After this, choose the Fix my QuickBooks option. Now, the tool will automatically identify the issue and will resolve it on its own.

5. And lastly, open the QuickBooks software and check the error status.

Summing-up!

Still, stumbling upon QuickBooks Has Stopped Working Error or don’t know what to do? Just relax as our QuickBooks Support Team is here to assist you whenever you’re in need. So, if you’re getting the same issue even after trying out all the fixes and not being able to sort it then feel free to ping us and we promise that all your QuickBooks-related queries will get addressed within a zero amount of time.

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